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Answers to the most Frequently Asked Questions

If your question is not answered then drop us a line via email or live chat

General Topics

What does your company do?

aWe provide an intuitive set of protocols and an online safety toolkit to help you manage your online security and protect your identity on the internet.   Our service is tailored to a wide range of individuals including; the road warrior who wants to access to his corporate network across all devices in his home infrastructure,  Bit Torrent fanatics, Streaming media centres (Android/Kodi) and parents concerned with the online safety of their children.

How much do your services cost?

aOur pricing structure is simple and flexible, we offer an array of services that suit each individuals needs.  Our pricing model is monthly subscription based on number of product bundles. We offer long term contract discounts and monthly payments including a no obligation cancellation policy.  We accept Paypal, Credit card and Bitcoin Payment processors with the option to choose automated recurring monthly bill payments.


Please visit our webpage to view all plan options.

How long does it take to setup ?

aOnce an order is placed your service will be provisioned within seconds.  You will receive an email with a set of simple instructions on how to log into your dashboard and begin configuring the services.   The member area dashboard induces an interactive setup guide to get you started in no time.

Does switching ISP DNS to DNSFlex impact performance?

dns-iconYour ISP DNS is generally well distributed within POP’s in the near vicinity to your location in order to reduce latency as much as possible.  We understand the importance of having fast and reliable DNS can be to your network infrastructure and overall online internet experience.  Our goal is to offer the highest cache to hit ratio by controlling DNS instances using orchestration tools such as Openstack and reducing the latency by under 25ms by carefully distributing our DNS farms across Regional Tier 1 Data centres.

How can you compete with Big DNS providers such as OpenDNS or Google DNS

dvsgSimple … we are not!   Our mission is to provide secure and reliable  DNS solutions with flexibility in mind.   Our technology hooks into the DNS server, giving you full control and customization on your network.


Some of our features are synonymous with the competition, but there are key fundamental differences between our platform and the rest.  Our rich feature sets run deep into the core of your internet experience, giving you access to unblock websites instantly, bypass ISP throttling and evade Government firewall restrictions.  We follow the basic principles that all data is treated the same, we do not intentionally block or discriminate individuals based on their location.

Are you available in my country?

premium_dnsYES! We are available worldwide as long as you have access to your device DNS configuration.   Our locator map will pin point the closest DNS farm to your Region,  please note that if you live in an obscure area and experience latency of over 50ms just let us know and we can try our best to expand our footprint to accommodate you.


Click here to view our DNS locator map.

What is not allowed?

Hacking, torrents and all other illegal activity.

What is your refund policy

Smart DNS plans come with a Guaranteed 7 day no-hassle refund policy.  If you are not satisfied with our service, submit a ticket and our sales staff will refund your payment within 24 hours.

Unfortunately, due to the exclusivity of our Residential IP’s,  VPN packages are non-refundable.

Contact Us

We can be reached via email or live chat for general support and pre-sales questions


Search our extensive knowledge base for advanced technical support


Technical support is available for members only via dashboard ticketing system

Office Hours

Our office is virtually everywhere;  online support tickets will be addressed within 24 hours